FAQ

Availability

The first deliveries will begin at the end of 2021 and the beginning of 2022 for customers who pre-ordered their vehicles.

Your MTT will be delivered to the address of your choice (shipping costs at your expense). If you live in Canada, you will be able to pick up your unit at the factory, if you wish. At this time, we will only ship MTTs within Canada. We will be able to take orders and make deliveries to other countries in the coming months.

MTTs are available for sale in our online store and will be shipped by various delivery methods only within Canada for now. Shipping costs are paid by the customer.

Demand for MTTs is very high. We adjust our production every day. You will know the delivery date of your MTT a few days after or at the time of your order.

Yes. You will receive regular follow-up emails about your MTT, from production to delivery.

Yes. We have a showroom in Quebec and we will be at various trade shows in Canada in the coming months.

Payment

Currently, we accept Visa or Mastercard (supported by Stripe). We also offer financing for businesses, in Canada only for now, but soon also in the US and Europe. In a few weeks, we will have a financing program available for individuals in Canada.

Yes. Financing is offered in partnership with GRENKE. However, it is available to businesses and organizations only at this time. Use our Monthly Payment Calculator to get an estimate of your pre-tax payments as you move through the steps of the process from purchase to payment. Financing depends on your credit approval. In a few weeks, we will add a financing program for individuals in Canada.

Orders

Contact us by filling out the form on the contact. page. Include your order number and what you need to change in the message and we will make the corrections to your order. We will then contact you to confirm the changes.

No. If you use the financing option, personal or corporate, we will wait for credit approval to start production on your MTT. If you are using another payment method, we require a deposit of 30% of your total invoice before we can start production on your MTT. The balance of your invoice, including shipping costs, must be paid before your unit leaves the factory.

The balance of your invoice, including shipping costs, must be paid before your unit leaves the factory. We prefer bank transfers. In Quebec, we accept bank drafts at the time of delivery to your business or home. The delivery person will be able to take your final payment, including shipping costs.

Cancellations and refunds

A deposit of 10% of the total invoice will be required at the time of your order in order to purchase an MTT. This deposit is non-refundable. However, if you decide to cancel your MTT order prior to the scheduled delivery date, MTT 136 TECHNOLOGY will refund 50% of the initial minimum deposit indicated on your invoice.

MTT 136 TECHNOLOGY does not in any way undertake to accept the return of an MTT that was purchased and delivered to a customer, nor to refund the cost of an MTT previously purchased by a customer.

Pre-orders on the old site

We have made note of all pre-orders received on our old site. If you placed a pre-order, we will contact you to inform you of the steps to take to get your MTT.

Yes. As the prices have been changed, you can get your money back if you no longer wish to purchase the MTT.

No. We will contact you to inform you of the steps to take to get your MTT.

General questions about MTTs

Click here to visit our online store to see what models are available. Currently, the available model is MTT-154 (articulated) with accessories. The 154 model can also be combined with a second machine in a side-by-side or snake configuration.

With the original ratio, the three MTT models have a maximum speed of 18 km/h. By changing the secondary pinion (optional, 5 minutes to replace) the maximum speed can increase to 25 km/h. If you need greater torque (mountains, heavy loads, etc.) a smaller pinion will maximize battery life. By using a smaller pinion, the maximum speed may be limited to 10 km/h.

Currently, MTTs can cross small rivers (less than one metre deep). They are not designed to be driven on water.

MTTs can climb very steep slopes. The climb will depend on the traction available and the weight on your machine. As far as power/torque is concerned, you will definitely not be disappointed. We invite you to take a look at the technical specifications section for more information.

MTTs are off-road vehicles. You don’t have to register them in Canada.

MTTs are off-road vehicles. You don’t have to register them in Canada. As such, you cannot drive your MTT on public roads.

In Quebec, the minimum age to drive an all-terrain vehicle is 16. If you are 16 or 17 years old, you must have a certificate of competence and knowledge. For other provinces or countries, you will have to check with the regulatory authorities.

Up to 3,200 lbs and 500 lbs on an MTT-154 rack. (There is more information in our technical specifications section).

Weight: 500 lbs.

Noise level: 65 DBA at 15'.

(See the technical specifications section on our website).

Every MTT has a unique key to prevent theft. You can also take the joystick with you making it very difficult to steal. Lastly, the battery can be removed, which makes life even more difficult for thieves.

The models currently available are in our online store. Right now, the MTT-154 (articulated) model is available in our online store along with its accessories. The 154 model can also be paired with a second unit in a side-by-side or snake configuration.

Our engineers are currently developing new capabilities for our MTTs. Visit our online store regularly to find new products.

Battery and external power supply

Each MTT battery has a capacity of 6 kWh and weighs 70 lbs with a remaining capacity indicator and carrying handles. Every battery can be replaced in less than 30 seconds without any tools.

Yes. Nine kWh batteries are currently in development and will be available in the near future.

Yes. A 110 V, 2000 W inverter is standard on the MTT-154 model and optional on the 111 and 131 models. Even in the middle of the forest, you can have more power than you would from a household outlet (20 A). Also, the sine wave is pure, so you don’t have to worry about your electronic equipment. A 12 V output is also available on the 154 model.

MTT-111: Up to 30 km (maximum with 1 battery).

MTT-131: Up to 60 km (maximum with 2 batteries).

MTT-154: Up to 90 km (maximum with 3 batteries).

(See the technical specifications section on our website).

Very little. Lithium-ion batteries need to be kept within an optimal temperature range for best performance. That is why all MTT batteries are equipped with an advanced thermal control system, so that MTTs lose less than 5% of their range in winter.

All of the MTT’s technology is encapsulated inside the unit. This allows it to operate in temperatures ranging from -40 °C to +50 °C.

It is not necessary to preheat the battery, but you can enjoy better battery life if you preheat it for 15-20 minutes. The battery is automatically kept at the optimal temperature when it is plugged in or charging.

Recharging

Use any 110 V (15 A) or 220/240 V (10 A) household power sources. Green alternatives are solar panels or a wind turbine with an inverter (optional). Batteries can be recharged inside the MTT with the built-in charger or outside with an optional charger.

Yes. An adapter to install between the renewable energy source and your MTT will be available for purchase very soon.

No. The power cord and adapters are in the carrying bag that is attached to your MTT.

For each 6-kWh battery: 3 h at 95%.

(See the technical specifications section on our website).

No. All the MTT models charge with a 110 V (NEMA 5-15 household socket) or 220 V (NEMA 650 welding outlet) power source.

Parts and accessories

The accessories currently available can be found in our online store. Visit the store frequently or subscribe to our newsletter for regular updates.

You can order other batteries or accessories directly in our online store.

As you have probably noticed, our 6.0 kWh battery can be replaced in less than thirty seconds. You need to plan to have enough energy for long trips in the forest. Soon, we will be offering wind turbines and solar charging mats for long trips. Visit the online store frequently or subscribe to our newsletter for regular updates.

Certainly. In order to do this, you need to get the trailer pole adapter from our online store. However, performance with MTT-brand trailers and sleds is far superior.

Warranty

Buyers of MTTs will enjoy a 1-year warranty on parts and labour on vehicles purchased from MTT 136 TECHNOLOGY.

Buyers may also take advantage of MTT 136 TECHNOLOGY's enhanced protection program, at an additional cost, no later than the time of delivery of the MTT. This program will be available soon.

If a problem occurs, you can contact the warranty team who will assist you with the diagnostic and repair process. Before contacting the warranty department, you can read the troubleshooting section of our site and watch the how-to videos applicable to your situation.

No. Our MTTs have been designed and built to be very easy to repair. After our repair service performs the diagnostic, we will send you a replacement part that you can change yourself with the help of our self-help videos or service team. If you are unable to repair it, you can take your MTT to an approved repair store or have someone come to your home.

Service and repairs

MTTs require very little maintenance. Please refer to the video entitled “Maintaining my MTT.”

MTTs have an hour meter, so you’ll know when to perform your maintenance. For more information, please refer to the video entitled “Maintaining my MTT.”

 

Yes. Our technical service team will be happy to help you with any questions that are not answered in the FAQ section and the how-to videos. In the interest of efficiency, please take the time to read the FAQs and watch the how-to videos.

The user manual is available to everyone on our website.

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